Effective Date: [08-May-2026]

Thank you for shopping with Earthen.buzz. We aim to provide quality products and customer satisfaction. Please read our Refund and Return Policy carefully before making a purchase.

1. Returns

Customers may request a return within 2 hours of receiving the product, subject to the conditions below:

• The item must be unused and in original condition
• The product must be returned with original packaging
• Proof of purchase/order confirmation is required

We reserve the right to reject returns that do not meet these conditions.

2. Non-Returnable Items

The following items may not be eligible for return:

• Perishable goods
• Customized or personalized products
• Opened or used products
• Digital/downloadable products
• Clearance or sale items

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

• Order number
• Photos of the product and packaging
• Description of the issue

We will review the request and provide an appropriate resolution.

4. Refunds

Once the returned item is received and inspected, we will notify you regarding approval or rejection of your refund.

Approved refunds will be processed to the original payment method within [5–10] business days, depending on your bank or payment provider.

5. Shipping Costs

Shipping charges are generally non-refundable unless the return is due to:

• Damaged product
• Incorrect item shipped
• Seller error

Customers may be responsible for return shipping costs unless otherwise stated.

6. Cancellation Policy

Orders may be cancelled before shipment. Once shipped, cancellation requests may not be accepted.

7. Exchange Policy

Exchanges are subject to product availability and approval after inspection of the returned item.

8. Delayed or Missing Refunds

If you have not received a refund within the expected period:

• Check your bank account
• Contact your payment provider
• Contact your bank for processing updates

If the issue persists, contact us through our Contact page.

9. Contact Us

For return or refund related questions, please contact us through the Contact page available on Earthen.buzz.